[{"category":"Loyalty Points","categoryId":5,"images":{"png":"https://storage.googleapis.com/rapidx-cms/rapidx-cms/LP_59da949239/LP_59da949239.png"},"faqList":[{"question":"How can I check my loyalty points balance?","answer":"You can find the details of your loyalty points under the \"Loyalty Points\" section on the \"My Account\" page in the \"NAMO BHARAT CONNECT\" app."},{"question":"What happens to my loyalty points if I don’t use them for the purchase of ticket?","answer":"If you do not redeem your Loyalty points, it shall accumulate in the loyalty wallet and shall expire as per the business rule, if not used prior to its validity date."},{"question":"If I have purchased a NAMO BHARAT train ticket using Loyalty Points and I do not use the ticket, what happens to my redeemed Loyalty Points?","answer":"Loyalty points once redeemed, cannot be refunded."},{"question":"Whom do I contact if I have inquiry/ questions regarding my loyalty points?","answer":"For any questions or issues regarding your loyalty points, please contact our customer service team at customercare@ncrtc.in. or call us at 08069651515."},{"question":"Is it mandatory to have a mobile number to redeem loyalty points?","answer":"Yes, your mobile number is mandatory to redeem loyalty points. If loyalty points are earned through NAMO BHARAT Connect app using email ID, then they can only be redeemed through mobile number."},{"question":"Is there a minimum transaction amount required to redeem Loyalty Points?","answer":"Yes, the minimum transaction amount of the journey ticket should be ₹30 or more to redeem Loyalty Points."},{"question":"Why am I unable to redeem my loyalty points for the purchase of my tickets?","answer":"If your earned Loyalty points is less than 300, they cannot be redeemed for the purchase of ticket."},{"question":"What are loyalty points (LP)?","answer":"Loyalty points are rewards earned by commuters for purchasing ticket through the \"NAMO BHARAT Connect\" Mobile App"},{"question":"How do I earn loyalty points?","answer":"You can earn loyalty points by purchasing journey tickets of NAMO BHARAT TRAIN through \"NAMO BHARAT Connect\" mobile App."},{"question":"Do loyalty points expire?","answer":"Yes, loyalty points expire at the end of the calendar day within 12 months from the date they are earned"},{"question":"Can I transfer my points to another user/account?","answer":"No, loyalty points are non-transferable and can only be used by the account holder who earned them"},{"question":"How many points do I earn per purchase?","answer":"You can earn One (1) LP for each on, ₹1.00 spent for purchasing a NAMO BHARAT TRAIN tickets."},{"question":"What is the value of each loyalty point?","answer":"Value of each LP is equal to ₹ 0.10 (Ten paise)"},{"question":"Can I purchase single NAMO BHARAT TRAIN ticket using both digital payment and by redemption of LP?","answer":"No, you cannot purchase single NAMO BHARAT TRAIN ticket using both digital payment and redemption of LP. Partial payment through both modes are not permitted."},{"question":"How can I redeem my loyalty points?","answer":"Your Loyalty Points can be redeemed on the \"Booking Confirmation\" screen of the NAMO BHARAT Connect\" mobile app."}]},{"category":" Facility ","categoryId":4,"images":{"svg":"https://storage.googleapis.com/rapidx-cms/rapidx-cms/Facility_0a278f5240/Facility_0a278f5240.svg","png":"https://storage.googleapis.com/rapidx-cms/rapidx-cms/Facility_F_9b00ef3bd2/Facility_F_9b00ef3bd2.png"},"faqList":[{"question":"Can passengers carry pets on NAMO BHARAT Train?","answer":"No. Pets are not allowed in NAMO BHARAT Train."},{"question":"Can I charge my mobile phone on the NAMO BHARAT Train?","answer":"Yes. Device charging points are available on the NAMO BHARAT Train."},{"question":"Can a commuter get on the NAMO BHARAT Train without folding up the stroller?","answer":"Boarding the NAMO BHARAT Train without folding up a stroller is allowed but the commuter must be mindful that it doesn’t cause inconvenience to other passengers. Commuters are also advised to take their child off the stroller and fold up the stroller while using an escalator to ensure safety.  \n\nCommuters can also ask for assistance from the station staff."},{"question":"What are the features of the NAMO BHARAT Train service?","answer":"NAMO BHARAT operate at a maximum speed of 160 kmph, average speed of 90 kmph with all designated stops. \n\nNamo Bharat provides all-weather transit services.  \n\nNamo Bharat Stations and trains have universal accessibility.  \n\nNAMO BHARAT Train have air-conditioned coaches, luggage racks, device charging points, comfortable 2x2 transverse seating, CCTV monitoring, and much more. \n\nEach NAMO BHARAT Train will have one Premium Coach with a number of additional commuter-friendly features such as reclining seats, coat hooks, magazine holders, and footrests."},{"question":"Will Namo Bharat Stations be integrated with other transit systems, such as Buses, Metros, and Trains?","answer":"Yes, nearby Metro Stations, Bus Depots/ISBTs, Railway stations, and Airport will be seamlessly connected with Namo Bharat Stations, wherever possible."},{"question":"Like Indian Railways, can passengers reserve seats in advance on NAMO BHARAT Train?","answer":"Since Namo Bharat is not a time-tabled service, seats cannot be reserved. Initially, commuters will have access to the trains in every 15 minutes."},{"question":"Do Namo Bharat Stations have parking facilities?","answer":"Yes, parking facilities are being provided at Namo Bharat Stations, wherever possible. All five stations of the Priority Section have parking facilities."},{"question":"What about medical facilities?","answer":"First Aid facility is available at all Namo Bharat Stations. For any medical emergency, ambulance service can also be arranged through CATS."},{"question":"Can commuters take bicycles on the Namo Bharat?","answer":"No. Bicycles are not allowed in Namo Bharat."},{"question":"Are there any changing facilities available for babies at stations?","answer":"Changing facility for babies is available in every female toilet at the Namo Bharat Stations."},{"question":"Are there any facilities to carry passengers on Stretcher?","answer":"Stretcher/wheelchair space is available in the first coach of the train traveling towards Delhi and in the last coach of the train traveling towards Meerut on every NAMO BHARAT Train. The lifts on the Namo Bharat Stations can also accommodate Stretcher/wheelchair."},{"question":"What is the location of the Premium Coach?","answer":"Premium Coach will be the first coach in each train, to move towards Meerut from Delhi, and the last coach to move towards Delhi from Meerut."},{"question":"Does NAMO BHARAT Train  have reserved coaches for women? If yes, please clarify who other than women can travel in those coaches.","answer":"Yes, the coach adjacent to the Premium Coach of each NAMO BHARAT Train is reserved for women. Apart from this, seats are reserved in the other coaches of the train for women.  \n\n \n\nIn the women’s coach, preschool and elementary school children, persons with disability, and their caregivers can also travel besides women."},{"question":"Are some seats reserved for senior citizens and persons with disability passengers?","answer":"Reserved seats for women, persons with disability, and senior citizens are available in every NAMO BHARAT Train."}]},{"category":"Ticket & Fare","categoryId":1,"images":{"svg":"https://storage.googleapis.com/rapidx-cms/rapidx-cms/Ticket_and_Fare_133962d498/Ticket_and_Fare_133962d498.svg","png":"https://storage.googleapis.com/rapidx-cms/rapidx-cms/Ticket_and_Fare_T_and_F_39a3a81b87/Ticket_and_Fare_T_and_F_39a3a81b87.png"},"faqList":[{"question":"Can I get a return journey ticket?","answer":"Yes."},{"question":"What are the different ticketing options for a commuter to travel in the NAMO BHARAT Trains?","answer":"National Common Mobility Card (NCMC) Card – Any NCMC compliant card can be use in Namo Bharat services. Commuters can recharge/purchase these cards from ticket counters at the Namo Bharat  Stations. Ticket Vending Machines (TVMs) will also be equipped with a credit/debit/prepaid card reader compliant with RuPay NCMC standard for non-cash payment of transactions.\n \nPaper QR code-based journey ticket – Can be generated via Ticket Vending Machines (TVMs) or bought from the Ticket counters at the Namo Bharat Stations."},{"question":"Children of which age can travel without ticket in Namo Bharat Services? ","answer":"Every child under 90 cm accompanied by an adult passenger will be allowed to travel free in Namo Bharat Services."},{"question":"Can I exit from the same station where I have entered?","answer":"Yes, within the specified time [20 minutes] after entry."},{"question":"How can one calculate the fare between the two stations?","answer":"For route details and a total fare, users must select the starting and ending stations. Additionally, a fare chart and comparative fares for Namo Bharat Stations can be found on ‘Namo Bharat’ mobile app; on our website i.e. namobharat.ncrtc.in and on the displays at Namo bharat Stations."},{"question":"Can QR tickets purchased through the mobile app be cancelled?","answer":"No, QR tickets issued from the mobile app cannot be canceled."},{"question":"What should I do if I lose my ticket/NCMC Card?","answer":"Upon arrival at the destination station, the maximum fare plus a specified additional charge will be levied by the customer care center."},{"question":"Can I extend the journey beyond the destination station?","answer":"In that case, if you have a ticket, you will need to pay the additional fare to the customer care center at the extended destination station before exiting the AFC gates. If you are an NCMC cardholder, the fare for the journey will be automatically deducted at the time of exit."},{"question":"Can I get refund of Single Journey Ticket in DMRC?","answer":"https://delhimetrorail.com/faq-tickets-fare"},{"question":"Whom should I contact for support related to IRCTC bookings?","answer":"For IRCTC booking, payment, or account-related issues pertains to IRCTC, please contact IRCTC Customer Care \nthrough their official website or helpline.\n\n\nContact Link:\nhttps://contents.irctc.co.in/en/ContactUsEn.html"},{"question":"What penalties apply to ticketless travellers?","answer":"Fraudulently travelling or attempt to travel without ticket:  (Maximum fare of premium class+ Penalty i.e. Rs 250 + Rs 50)"},{"question":"What happens if I am caught tailgating in AFC gate?","answer":"Fraudulently travelling or attempt to travel without ticket: Maximum fare of premium class+ Penalty i.e. Rs 250 + Rs 50)"},{"question":"Can I board or exit from a different NAMO BHARAT station than the one mentioned on my ticket?","answer":"Commuter can purchase NAMO BHARAT Train ticket  between any two NAMO Bharat stations from defined station list. Boarding is allowed in NAMO Bharat train from the journey source station mentioned on the ticket only. After boarding, Exit from NAMO BHARAT station is allowed from any Namo Bharat Station up to Journey Destination station."},{"question":"Within what time period should a commuter enter the premise after purchasing a ticket or digitally generating a QR code?","answer":"Commuters are encouraged to generate QR tickets digitally. Ticket generation can be done from anywhere, whether it be at home or in the office, but the tickets must be scanned on the station AFC within 240 minutes of generating them. In the case of paper QR tickets, the commuter is required to scan the tickets on the station AFC within 240 minutes of the ticket generation."},{"question":"Can I get a refund for a Namo Bharat Train ticket?","answer":"\"Yes. A refund for an unused Mobile QR ticket or Paper QR ticket purchased through digital payment is permitted if the passenger raises a refund request or complaint within 10 days from the date of ticket issuance\""}]},{"category":"Helpline","categoryId":2,"images":{"svg":"https://storage.googleapis.com/rapidx-cms/rapidx-cms/Helpline_08b9904648/Helpline_08b9904648.svg","png":"https://storage.googleapis.com/rapidx-cms/rapidx-cms/Helpline_H_6b5dfb1a6f/Helpline_H_6b5dfb1a6f.png"},"faqList":[{"question":"What will be the time of operations for Namo Bharat services?","answer":"In both directions, the First Train will depart at 6:00 am and the Last Train will depart at 10:00 pm."},{"question":"How to get assistance at Namo Bharat Station in case of emergency?","answer":"Commuters can use direct Help Call Point at Concourse/Platform to get in touch with the station authorities in the event of an emergency. \n\nAlternatively, the Namo Bharat Customer Service Centre can be contacted at 08069651515."},{"question":"What to do if I Lost or Found an item in NAMO BHARAT TRAIN or station premises?","answer":"In such cases, kindly get in contact with the staff at the nearest NAMO BHARAT Train OR Station.  \n\nAny Lost item can be collected from the same station within 24 hours. \n\nLost & Found Center is dedicatedly established in Namo Bharat to deal in Lost & Found articles. \n\nAlternatively, the Namo Bharat Customer Service Centre can be contacted at 08069651515."},{"question":"What is the retain period for the Lost & Found item?","answer":"If the lost articles are not claimed within six months, deposited articles at the Lost & Found office will be disposed off."},{"question":"Where can I get information about delays or failures in Namo Bharat train services?","answer":"At the Information Desk on the Namo Bharat Stations. Also, such information will be available via Namo Bharat mobile application; Namo Bharat social media platforms and on website www.namobharat.ncrtc.in. \nAlternatively, the Namo Bharat Customer Service Centre can be contacted at 08069651515."},{"question":"How to get emergency assistance while travelling on NAMO BHARAT TRAIN?","answer":"Passenger Emergency Communication Units are provided in each coach of the NAMO BHARAT TRAINS. By operating this, the problem can be informed to the Train Operator. Staff will provide/arrange prompt assistance. Passengers can also avail emergency support via the Namo Bharat mobile application. \nEach Namo Bharat train will have an Attendant to give travel related information and assist the aged, sick and specially-abled commuters."},{"question":"What is the frequency of NAMO BHARAT Trains?","answer":"Initially, trains will run in every 15 minutes, but the frequency may be increased as per requirement."}]},{"category":"Miscellaneous","categoryId":3,"images":{"svg":"https://storage.googleapis.com/rapidx-cms/rapidx-cms/Miscellaneous_M_86a6a6a18d/Miscellaneous_M_86a6a6a18d.svg","png":"https://storage.googleapis.com/rapidx-cms/rapidx-cms/Miscellaneous_M_fb1505178c/Miscellaneous_M_fb1505178c.png"},"faqList":[{"question":"How is Namo Bharat Service different from Metro Rail Services?","answer":"The Namo Bharat and Metro Rail Systems are two new-age Mass Rapid Transit Systems that have different objectives. These two services are planned to complement each other, enabled by seamless multi-modal integration. \nThe Namo Bharat Service is designed for efficient connectivity between regional nodes or cities, while Metro Systems are intended for intra-city travel. Namo Bharat Stations are generally located 5 to 10 km apart, compared to the average distance of 2 km between Metro stations. The NAMO BHARAT Train will travel at an average speed of 90 kmph, while a metro train, on the other hand, usually operates at 30 kmph speed."},{"question":"What to do in an emergency which necessitates to stop the NAMO BHARAT Train?","answer":"At every Namo Bharat Station, Emergency Panels can be found that have an Emergency Stop Plunger (ESP). Pushing the ESP button lights up signals on the platform, and in the station office, and causes the emergency alarm to go off so that the train makes an emergency stop."},{"question":"How to get the real-time position of a train?","answer":"Commuters will get to know the expected time of arrival of the next train on the electronic public display at the station platform."},{"question":"How many coaches will each NAMO BHARAT Train have?","answer":"Initially, each NAMO BHARAT Train will have 6 coaches."},{"question":"Will the train doors open automatically?","answer":"During rush hours the doors will open automatically. However, during lean hours, the NAMO BHARAT Train doors will open once the commuter presses the designated PUSH button on the train door, after the train stops at the platform. The train doors will be in sync with the Platform Screen Doors. This need-based door opening is one of the initiatives for energy conservation."},{"question":"Which is the first corridor of India's first Namo Bharat? Which part of the corridor is considered the Priority Section?","answer":"India's first Regional Rail Service, called RRTS, offers a first-of-its-kind rail-based commuter service for regional transit in the National Capital Region. Delhi-Ghaziabad-Meerut is the first corridor, which is 82 km long. A 17-km long Priority Section of this corridor, between Sahibabad and Duhai Depot, is commissioned for public use. Sahibabad, Ghaziabad, Guldhar, Duhai, and Duhai Depot are its five stations."}]}]